We've had an HP inkject printer that we purchased soon after we got married- the fall of 2002. About two months ago, Dan started encouraging me to get a new printer as soon as the cartridges had emptied. I veto'ed his idea since the printer was just purring along. Soon, the cartridges had emptied and I purchased a double pack of black HP ink from Amazon.com.
Then, NO kidding- I installed the cartridges and the printer jammed up about five days later. Upon Dan's Google research, it was a known problem and a documented flaw with the inkjet model. I called HP (okay, India...) and was told that our 'lifetime' warrenty had ended six months previous. The best HP could do was to offer me a $50 deduction on one of two models they offered me- neither of which I wanted. I didn't really care about the price of the printer since it was less than $100 originally but I was upset about the $55 worth of ink I was out.
Dan called Amazon.com and they told us to return the two cartridges- one opened and used, the other still packaged... who does that? Then today, I find a refund in my account for $45 for the ink.
Yes, I love Amazon.com.
PS- we did purchase another HP printer because if I can get another eight years out of their product, that's a good deal:-)